Policies

Booking and payment

• Nothing to pay when you book an office appointment. You pay in full at the appointment, by card or cash, before collection begins.
• We text you to confirm every booking. Reply C to confirm or R to reschedule.
• Prices include collection, laboratory analysis, shipping to the laboratory, and the report. Additional participants are $129 each.
• All participants attend the same appointment. "Mother included free" requires her at that appointment, because the laboratory must receive the samples together.
• Bring government photo ID for every adult. For a minor, the consenting parent or guardian brings their ID.
• Mobile visits. We can collect at your home or workplace in San Diego County for a travel fee, quoted by location and agreed before booking. The travel fee is in addition to the test price. A $50 deposit holds a mobile visit and is applied to your total; the rest, including the travel fee, is paid at the visit before collection begins. All participants must be present, with ID, at the visit.

Rescheduling, cancellation and no-shows

• Please give at least 24 hours' notice to reschedule or cancel.
• After two no-shows, we may ask for a deposit to book again.
• Mobile visits: cancel with at least 24 hours' notice and the $50 deposit is refunded in full. Cancellations with less than 24 hours' notice and no-shows forfeit the deposit. Everyone gets one free late reschedule, no questions asked.
• If a required participant or consent isn't available at the appointment, we treat it as a reschedule the first time, not a no-show.
• How to cancel or reschedule: reply to our confirmation text, use the link in your Square confirmation email, reply to any email from us, or call or text . Notice counts from when we receive it.
• Refund timing: mobile deposit refunds go back to the original card the same day we process them; banks typically post them within 5 to 10 business days.

After collection

• No refunds once samples have been collected and sealed. The laboratory is charged when samples ship.
• If the laboratory requires a recollection for any reason, your second appointment is free.
• Turnaround times are estimates based on the laboratory's typical processing after samples arrive. Weekends, holidays, and quality re-tests can add time. We don't guarantee a delivery date.

Results

• Results are released only to the people named as authorized recipients on the consent forms, by the method chosen at intake. The person paying is not automatically entitled to another adult participant's report.
• Legal cases receive a notarized hard copy by mail from the laboratory to the address on the chain-of-custody form, plus a PDF.
• Questions about what a result means legally go to an attorney or the court. Questions about the science are answered by the laboratory's report and its stated statistics.

Legal use

A legal chain-of-custody test follows the identification and witnessing procedures courts and agencies commonly require. It does not by itself establish or change legal parentage, child support, custody, or a birth certificate, and no privately purchased test is guaranteed to be accepted in every proceeding. If you have an open court or agency case, confirm the process that case requires before booking. California courts direct contested parentage matters to court-ordered testing.

What we don't do

• Prenatal paternity, immigration DNA, ancestry, or medical and genetic-health testing.
• Testing anyone without their consent, or a minor without a parent or guardian with legal authority. Samples from personal items are not accepted.
• Collections for friends, family, or anyone the collector knows personally. Those are referred elsewhere so the collection stays neutral.
• Legal or medical advice.

Privacy notice

TrueStone DNA Testing is a specimen collection and case-coordination service operated by AuraVenture LLC in San Diego, California. Laboratory analysis is performed by an independent AABB-accredited laboratory under its own privacy and accreditation obligations. This notice is written to meet the California Genetic Information Privacy Act (Civil Code section 56.18 and following) and other applicable law.

• Consent first. Your DNA sample and any genetic information are collected, used, and shared only with your express written consent on the laboratory's consent form. Each adult consents for themselves; a parent or guardian with legal authority consents for a minor.
• What we collect. Booking details (name, phone, email, appointment), payment through Square (we never see full card numbers), and the identification, consent, and chain-of-custody documents the laboratory's procedure requires. If you ask to be notified about a future service, we keep that email address only to send you that one notice.
• Who receives it. Our collector; the independent AABB-accredited laboratory that performs the analysis, which is identified on the consent and chain-of-custody forms you sign; and the recipients you authorize. We never sell personal or genetic information, never use it for advertising or audience building, and never disclose it to employers, insurers, or anyone else without your separate written consent or a valid legal order.
• Ad measurement. If you arrived from a Google ad, a Google Ads conversion tag on this site records that the visit led to a booking, a call, or a question. The ad click identifier from that visit is kept in your browser's storage for up to 90 days so a later booking can be credited to the ad. If you send us a question through the form, the email address or phone number you typed is hashed in your browser and shared with Google Ads only so that a later booking can be attributed to the ad that brought you here. No genetic, health, or test information is ever included, the data is not used for remarketing or personalization, and the tag runs with restricted data processing.
• Site statistics. We count visits and booking steps (page viewed, time picked, booked, paid, phone-link taps) as anonymous daily totals by traffic source, using a short-lived marker in your browser tab that ends when you close it. We may also use Cloudflare Web Analytics, which is cookieless and does not identify you. Neither records your name, contact details, IP address, or which test you chose.
• What we don't keep. We don't store genetic results, identity-document copies, or family details in booking, payment, or marketing systems. Case documents travel with the samples to the laboratory. Report files we receive from the laboratory are kept only as long as needed to deliver them to you and to meet the laboratory's and the law's record requirements.
• Your rights. You can ask what we hold about you, correct it, or delete it, and you can withdraw your consent at any time. On request we forward your sample-destruction or data-deletion request to the laboratory. Records the laboratory or the law requires to be kept, including chain-of-custody documentation on legal cases, are retained for that purpose only. Email admin@truestonednatesting.com.
• Security. Sealed, tamper-evident packaging, overnight tracked shipping, and access limited to the people who need it.

The current version of this notice is always at this address. Questions: admin@truestonednatesting.com.